How to check my Home Depot Gift Card Balance

By: Susan Skolnick | Updated June 1, 2020


Checking and maintaining a balance on your Home Depot gift card doesn’t have to be a challenge. Read on to discover tips to get the most out of your home improvement or home purchases while shopping at The Home Depot in the U.S. or Canada.


What is my Home Depot gift card balance?

You can easily check your Home Depot gift card balance in the following ways:

  • Go to any Home Depot store and ask customer service to check your balance
  • Check your balance online here
  • Call The Home Depot directly at 1-800-430-3376 to check the current value of the gift card

How can I load more funds onto my Home Depot gift card?

Buying a gift card at The Home Depot is a smart decision since part of the policy through Home Depot Product Authority, LLC and Home Depot Incentives, Inc. ensure gift cards and egift cards can be reloaded regardless of the gift card balance. Therefore, unlike many other gift cards that are voided upon reaching $0, that’s not the case at The Home Depot. You can add funds to your reloadable gift cards in two ways:

  1. Go to any Home Depot store, including your local store, and ask customer service to reload your card.
  2. Go to https://www.homedepot.com/c/Gift_Cards and follow the prompts.

Reloadable cards are payable by a U.S.-recognized credit/debit card such as Visa or cash in person. Be sure to check the balance to ensure you can immediately use your gift card balance on purchases for your home improvement needs. The only exception is tool rental deposits.


Where can I buy a Home Depot gift card or egift card?

You can buy a Home Depot gift card or egift card at several locations, including:

According to The Home Depot’s returns policy and Home Depot Incentives, Inc., gift cards are not returnable or redeemable for cash. A physical or Home Depot egift card may be used only as store credit for the purchase of merchandise. It may not be used to pay the loan balance on an existing account. So, make certain before completing your purchase via checkout that you or the intended receiver can use the gift card value. When purchasing a Home Depot gift card online, delivery dates depend on your shipping selection at checkout—which can range between same-day service to several business days. Acceptable payment methods include:

  • Credit/debit card such as American Express, Discover, Mastercard, and Visa
  • PayPal where accepted

Where can I use my Home Depot gift card?

Whether using a physical Home Depot gift card or a Home Depot egift card, your gift card may be used at the world’s largest home improvement retailer via any Home Depot store in the U.S, Canada, or Mexico. Always check the FAQs or local store to ensure location acceptance and verify the currency exchange rate in the event of cross-border redemptions. Your Home Depot gift card may also be redeemed during checkout on HomeDepot.com.


You can then use your physical Home Depot gift card at any Home Depot store across the U.S, Canada, and in Mexico as long as the local store accepts the card. Be aware of the exchange rate and cross-border redemptions as they may affect the gift card balance. A Home Depot egift card may be used as store credit for the purchase of merchandise at HomeDepot.com.


Certain exclusions apply. While gift cards may be used as a credit/debit card such as a Visa for purchase of merchandise, they may not be used at the world’s largest home improvement retailer for tool rental deposits or to pay down the loan balance on a Home Depot charge card.


How can I earn free Home Depot gift cards?

Many websites say they offer easy ways to earn free gift cards, but all sites are definitely not equal. Legitimate options such as Swagbucks will provide reasonable and achievable solutions for earning gift cards, including those from The Home Depot. Some of the best options include:

Whether a physical card or egift card, always be sure to check your Home Depot gift card balance to ensure the expected value of the gift card is accurate. Always check the FAQs and the shipping info to discover how many business days it will take to receive your card. Be sure to account for a potential currency exchange rate on the purchase of merchandise when using your Home Depot gift card outside of the U.S. You can earn free Home Depot gift cards at Swagbucks while also receiving Home Depot coupons, promo codes, and cash back.


What if my Home Depot gift card is stolen?

There are two simple steps to replacing a lost or stolen card:

  1. Call and report the issue at 1-800-466-3337
  2. Go directly to a Home Depot store and present your proof of purchase to a customer service representative.

Note: The actual replacement value of the physical or egift card will depend on the Home Depot gift card balance at the time it’s reported stolen and verified. Therefore, time is of the essence. Report and provide proof of purchase as soon as you discover the card is missing.


Does my Home Depot gift card expire?

Whether using a physical Home Depot gift card or an egift card, there’s no need to worry about expiration dates. While shopping at the world’s largest home improvement retailer, there are also no fees involved for either carrying a balance or making home improvement or home purchases. The gift card value is worth exactly what it states on the card.


What are the Home Depot gift card Terms and Conditions?

According to Home Depot Product Authority, LLC, a Home Depot gift card is not a credit/debit card and may not be redeemed for cash. It may only be used as store credit and not for tool rental deposits or loan payments. The Home Depot’s returns policy clearly states that gift card sales are final, so there will be no refunds granted on those purchases. Report a lost or stolen gift card to customer service at a Home Depot store as soon as possible. Proof of purchase will be required, and the replacement value will depend on the amount available on the card when it’s reported.



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